How can we help?
Short answers to the questions we hear most. Search, or pick a topic.
- AccountSigning in and deleting your account
- ListeningTeams, choirs and playing music
- DownloadsKeeping songs for offline
- CardsRedeeming a prepaid card
- PaymentsBuying music, and missing purchases
- ArtistsPublishing and getting paid
Account
How do I delete my account?
Open Settings in the app and choose Delete account. You will find the details on the Delete your account page.
Listening
How do teams work?
A team is a private place for a choir or group. Create a team in the app, share its invite link or code, and members can see the team's songs, lyrics and playlists. Only team admins change things.
Downloads
How do I listen offline?
Open something you own in your library and tap Download. Downloaded music plays without internet. If an artist turns downloads off for a release, it will say so.
Cards
How do I redeem a prepaid card?
In the app go to Redeem, then scan the QR code on your card or type the code printed on it. The album is added to your library. Each card can be used once.
Payments
How do I buy an album or a song?
Open the album or song in the app and tap the price. You can pay online, or use a prepaid card. When the payment is confirmed the music is added to your library and stays there.
I paid but the music is not in my library
Open the app and pull down on your library to refresh. Payments are confirmed by our server, which can take a few minutes. If nothing appears, contact us with your payment reference and we will fix it.
Artists
How do I become an artist?
In the app choose Become an artist and fill in the short form. We review every application. Once you are approved the Studio appears and you can upload and sell your music.
How do artists get paid?
Artists request a payout in the Studio once they reach the minimum. The money is sent to their Telebirr or CBE Birr account, and the transfer reference is recorded.